“Humanizing Healthcare”, Episode #124 Among the most vulnerable times in a person’s life are those times when they are ill or injured and have to put their well-being – sometimes their very life – into the hands of healthcare professionals. We feel scared, vulnerable,...
“Choose Your Words”, Episode #123 Our greatest power tool for building relationships, and our most devastating weapon for destroying them is our use of words. It’s not only the words themselves, but how and when they are delivered that can make the difference between...
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